Privacy Policy

Welcome to Good Works Hub (“GWH,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, participate in our programs, or otherwise interact with Good Works Hub.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Our Commitment to Privacy

Good Works Hub is committed to fostering a safe, inclusive, and trustworthy community engagement platform. We collect only the information necessary to connect volunteers with opportunities, support organizations, conduct community engagement activities, and improve our services.

We do not sell your personal information.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you create a profile or contact us, we may collect:

• Full name
• Preferred name
• Email address
• Phone number
• City and ZIP code
• Employment status
• Volunteer interests and causes
• Skills and professional experience
• Volunteer availability and preferences
• Community survey responses
• Community SWOT analysis responses
• Video introductions or uploaded materials (if applicable)
• Organization information (for organization accounts)

Account Information

When creating an account, we may collect:

• Username or login credentials
• Passwords (stored securely and encrypted through our website provider)
• Profile settings and preferences

Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website activity and usage analytics
• Pages visited
• Referral sources
• Cookies and similar technologies

3. How We Use Your Information

We use the information collected to:

• Match volunteers with opportunities.
• Connect organizations with qualified volunteers.
• Facilitate community engagement initiatives.
• Review and approve Neighbor Needs Board submissions.
• Conduct community needs assessments and research.
• Improve user experience and website functionality.
• Communicate with users about programs, events, and opportunities.
• Share volunteer opportunities and community surveys with users who have opted in.
• Measure and report community impact.
• Maintain the safety and integrity of the platform.
• Comply with legal obligations.

4. Volunteer Profile Visibility

Volunteer profiles are private by default.

Volunteer profile information is visible only to:

• Good Works Hub administrators
• Approved organizations that maintain an active Good Works Hub organization account

Volunteer profiles will not be publicly searchable or viewable by website visitors.

Good Works Hub reserves the right to review organization accounts before granting access to volunteer profile information.

5. Community Surveys and Research Participation

Users may voluntarily opt in to participate in community surveys, needs assessments, and research initiatives.

Participation is entirely optional. Users may update their preferences or opt out of future survey communications at any time.

Survey and community assessment data may be:

• Aggregated for community impact reporting
• Used to identify community needs and trends
• Used to inform future programs and initiatives

Any publicly shared reports will present information in aggregate form unless explicit consent has been provided.

6. Neighbor Needs Board

Registered users may submit community needs and opportunities through the Neighbor Needs Board.

All submissions are subject to review and approval by Good Works Hub administrators before publication.

Good Works Hub reserves the right to:

• Approve
• Reject
• Edit formatting
• Remove inappropriate or misleading submissions

Users are responsible for ensuring the information they submit is accurate and lawful.

7. Information Sharing

We may share information with:

• Approved organization accounts for volunteer matching purposes
• Trusted service providers that support website functionality
• Government agencies or legal authorities when required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Community data may be shared in aggregate and anonymized formats for:

• Impact reports
• Grant applications
• Community assessments
• Research publications
• Program evaluation

Individual users will not be identified without their consent unless required by law.

8. Cookies and Website Analytics

We may use cookies and similar technologies to:

• Improve website performance
• Understand how users interact with the website
• Enhance functionality and user experience
• Track website analytics

Users may adjust their browser settings to manage or disable cookies.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, or misuse.

While we strive to protect your information, no online system can guarantee absolute security. Users are encouraged to use strong passwords and protect their account information.

10. Children’s Privacy

Good Works Hub does not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent.

If we become aware that information has been collected in violation of this policy, we will take reasonable steps to delete such information.

11. Your Rights

You may have the right to:

• Access your personal information.
• Request corrections to your information.
• Request deletion of your account and personal data.
• Update your communication preferences.
• Opt out of community surveys and marketing communications.
• Request information about how your data is used.

To make a request, please contact us using the information provided below.

12. Third-Party Services

Our website may utilize third-party platforms or services for functions such as:

• Website hosting
• Volunteer registration
• Event registration
• Email communications
• Payment processing
• Video uploads
• Analytics services

These third-party providers maintain their own privacy policies and practices. We encourage users to review those policies when applicable.

13. Changes to This Privacy Policy

Good Works Hub may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Updates will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any changes.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Good Works Hub

Email: contact@contactgoodworkshub.org

Website: goodworkshub.org

Thank you for helping us build stronger, more connected communities through service, collaboration, and innovation.